General
Whilst every effort has been made to ensure that the information contained on this website and in our catalogues is accurate and up to date, Bodypower Sports Plc cannot be held liable for any errors, omissions or price changes. Due to continuous product development specifications & colours may change and we may substitute a product for one of similar or better quality - please confirm upon order. E & O E
Please consult your Doctor before using any product.
All products are subject to availability.
All products are delivered flat packed and will require assembly by you. Installation may be available for an extra charge.
How To Order
Please note Bodypower Sports Plc is unable to accept orders under £20 (excluding delivery)
Please note that in all cases we must have a contact telephone number for you. We will not be able to process your order without this information.
All orders must be paid for in full before they will be shipped or ordered from the supplier. This includes any item that is put on backorder for you because it is out of stock.
Payment is necessary so that we can allocate the incoming stock to your order. If you do not wish for payment to be taken for backorder items, we will be able to leave the item on back order for you, but we cannot guarantee that there will be free stock available to fulfil your order.
Credit & Debit Card Orders
If the cardholders address is different from the delivery address you may be required to provide additional information. A customer service representative will contact you if this is required
Telephone Orders
Telephone orders can be placed Monday to Wednesday by contacting 01 878 2880 (00 353 1 878 2880 from abroad) 10.00am to 6.30pm, Thursday 10.00am to 8:00pm, Friday 10:00am to 6.30pm, Saturday 10.00am to 6.30pm and Sunday 12.00pm to 6.00pm. Have your order and credit card details ready. When placing your order by phone, you will be given an order number, which you need to keep for future reference.
Delivery (One Man)
All orders are processed and shipped in the order that they are received. Normal delivery time is 5 to 7 working days. Please note that unless the carrier/supplier offers a delivery booking in service your order will arrive without prior notification. A card will be left if no one is home & the goods returned to the carrier's local depot to await your contact. Delivery times may increase around holidays and peak shipping seasons. Please telephone to confirm current delivery times.
The freight delivery service you receive may vary among carrier companies. Since most carriers deliver to the curb side immediately adjacent to their vehicle and regard inside delivery as an extra service cost, it may be necessary for you to assist or move merchandise into your home, this is especially relevant if you live in a block of flats as carriers will only deliver to the ground floor entrance to the block. If you have alternative delivery requirements, please contact Bodypower Sports. Be sure to include one or two phone numbers in case the carrier needs to notify you to arrange delivery.
All deliveries are made Monday - Friday between 8am & 6pm. Our carriers are unable to give specific times for delivery.
Delivery (Two Man)
This service is available on larger or premium priced products (check at time of order). Although the carrier will place the product in the ground floor room of your choice, this is subject to good and safe access. Please note: Due to Health & Safety regulations deliveries above or below ground floor are at the carriers discretion and are not guaranteed. This includes steps that are immediately outside the premises and are required to climb in order to gain access to the property. Please allow at least 10 working days for this service. All deliveries are made Monday - Friday between 8am & 6pm. Our carriers are unable to give specific times for delivery.
If it is found that the product 'will not fit' through/round any doors/stairwells etc and the product is subsequently returned, you are responsible for all outward & return carriage costs & a 15% restocking fee is applicable. These larger products have pre-arranged deliveries, which means the item will be booked in with you by the carrier or the supplier. If when the carrier arrives with your goods after pre-arrangement and there is no-one present to receive them, they will be returned to the carrier's depot, or to the supplier. In this case you will be liable for ALL charges for re-delivery. Please note, if the order is subsequently cancelled, you will be liable for all carriage charges and a 15% restocking fee also.
Delivery Information
Please note: Due to Health & Safety regulations deliveries above or below ground floor are at the carriers discretion and are not guaranteed. This includes (but not limited to) steps that are immediately outside the premises, which are required to climb in order to gain access to the property.
Restricted Access
Due to the size of some delivery vehicles, Bodypower Sports or any carriers delivering on behalf of us MUST be informed of ANY restrictions regarding access for the delivering vehicles. This includes but not limited to, steps (including those required to climb to gain access to the property entrance), any overhanging/low trees/shrubs, steep driveways, narrow lanes, tight bends or any other restrictions that may make it difficult for the delivering vehicle to gain access to the point of delivery. Bodypower Sports will not accept any claims for compensation arising from non/failed/refused delivery of any item where the carriers or we were not made aware of any points regarding access restrictions. In the event that the item is refused/cancelled due to these restrictions, the customer is liable for all carriage charges & a 15% re-stocking fee will be applied.
Installations
If you require installation on a product / products in the catalogue, the time between order & installation may be longer than for that of delivery only.
We will always try to arrive on time, but will not be held responsible for late arrival due to unforeseen circumstances.
It is imperative that the space for the product/s has been cleared & that access is unrestricted. If the installer is unable to commence work due to the area not being cleared or access not being available at the agreed time Bodypower Sports reserve the right to charge £25 for every half hour the installation engineer is unable to start work. We must be informed at the time of placing the order where the product/s are to be installed. All prices quoted are for ground floor installations in the main building of the property or a garage at side of the main part of the building. Installations above or below ground floor or outside the main building i.e. an outhouse etc may be subject to surcharge, especially if not mentioned at the time of order. You may be asked to assist the installer to get the product/s to their location, if no help is available then a 2 man installation may be required at extra cost.
Bodypower Sports are within their rights to refuse any installation if the installer deems the installation location to be hazardous or the request unreasonable. If the product does not fit into the area where the installation is requested & a representative of Bodypower Sports did not measure the area, then Bodypower Sports cannot be held responsible, therefore the customer will incur the cost of the visit. Agreed installation times must be adhered too.
Adequate parking / vehicle access must be provided by the customer. Any charges incurred by the installer for parking etc will be chargeable. If the installation time is extended by there being inadequate parking / access then the extra time will also be chargeable at £50 per hour.
Request For Specefic Delivery Date Orders
It may be possible to request delivery for a specific date. Bodypower Sports Plc will endeavour to make this happen but it cannot be guaranteed. Bodypower Sports Plc will not entertain any claim whatsoever for compensation arising from late delivery due to a third party carrier.
Refused Deliveries
If it is found that any of the larger products upon delivery 'will not fit' through any doors/stairwells etc and the product is subsequently returned/refused, you are responsible for all outward & return carriage costs incurred by Bodypower Sports Plc & a 15% restocking fee is applicable. Please also see 'Restricted Access' terms. We would therefore recommend that you ensure the product will fit and can be transported to its ground floor point of installation easily. If you need to confirm the boxed dimensions of a product please call Bodypower Sports Plc prior to placing your order.
Late Deliveries
We or our carriers will always try to arrive on time, but will not be held responsible for late arrival due to unforeseen circumstances.
Short Deliveries & Damage To Packaging
When the delivering carrier brings your order you MUST count the pieces you receive & look for any damage to the packaging. It is noted on the carrier's delivery note, the number of boxes you should receive. If the number of boxes you receive does not exactly match the number of pieces on the carrier's delivery note, you MUST note the number of pieces you received on the delivery note by your signature. Damage to packaging MUST be noted on the delivery note next to your signature. You must cross out "delivered in good condition" from the carrier's delivery note. It is very important to check your order. A signature is an acceptance that you have received the whole order & that the packaging was in good condition.
Any short delivery of boxes must be reported to Bodypower Sports within 48 hours of signing. Neither Bodypower Sports nor the delivering carrier can be held responsible for short deliveries or damages to packaging if you do not note them on your delivery note. This does not affect your statutory rights in the event of the goods being faulty. The customer is asked to examine the goods as soon as reasonably possible after delivery & notify us of any fault or damage as soon as reasonably possible.
Collection Of Faulty Products
In the event of an item being received that either develops a fault (proof of purchase will be required) or is found to be faulty upon delivery, we will arrange to have this item collected free of charge or an engineer to call at the discretion of the manufacturer. Items for collection must be packed in secure appropriate packaging and be made available for collection by our carriers within 24hrs of you notifying us they are faulty. If when the carrier arrives to collect the goods, they are found not to be available/ready, a charge, which will be payable by you, will be made for the carrier to recollect.
Once the items are received back at Bodypower Sports, we will inspect the product(s), and if necessary arrange to send out a replacement product. Please note that if the product is found on inspection NOT to be
faulty on it's return to us, we may send this item back to you, and all delivery charges will be payable by you. Please note that if proof of purchase cannot be shown, then we reserve the right to charge for any/all repairs.
Please note: To give you the best service possible you will be required to contact the manufacturer/supplier directly for any faults/service issues for products other than Bodysolid, Powerline, Vectra, First Degree Fitness, Proteus & TKO. Please contact us for further details.
WEEE (Waste Electrical and Electronic Equipment) Regulations
Each EU Member State now has a legal obligation to minimise the disposal of WEEE in landfill sites.
The broad aim of the WEEE regulations is to address the environmental impacts of electrical and electronic equipment when it reaches the end of its life.
We all have a responsibility to contributing to the reuse, recycling and other forms of recovery of WEEE under these Regulations
Over 75% of waste electrical goods end up in landfill, where lead and other toxins contained in the electrical goods can cause soil and water contamination which can lead to negative effects on human health and the environment.
Electrical and Electronic Equipment that was made after 13th August 2005 should display the crossed-out wheelie bin symbol on the packaging or product. The purpose of the symbol is to encourage householders to dispose of their WEEE separately from household waste.
What can you do?
 Reuse
If your old machine is still working, do you know somebody who would like to use it? There are many organisations such as schools, clubs, residential homes etc. who would be very happy to have the use of your old equipment.
In addition there are organisations that will reuse and repair electrical and electronic equipment, and some even run "cash for recycling" schemes. click here to find a list of waste electrical reuse charities and networks.
Recycle
If your old equipment is no longer useful, please recycle it.
Alternatively, as a distributor we are committed to reducing the amount of WEEE that goes in to land fill. We are doing our bit for the environment by offering free take-back on a like for like basis when you purchase a new machine from us. This means, for example that if you buy a new cross trainer from us, you can return your old cross trainer to us and we will arrange appropriate disposal of the old machine. (Please note it must be a similar product - e.g. an old exercise bike for a new one, an old step machine for a new one, etc.) This must be arranged with us at the time of placing an order with us for the new product, so if you would like to do this please call us on 0800 7834506 for details of where to deliver your old machine.
Buy With Confidence
Your satisfaction is very important to everyone at Bodypower Sports Plc, if you are not satisfied with your order or have questions about your order, please call our Customer Service Department on +44 01604 673000 between 9am and 5pm Monday through Friday, or write to:
Head Office Address - Bodypower Sports PLC
13 Gatelodge Close
Round Spinney
Northampton
NN3 8RJ
United Kingdom
To cancel your order you must write to us at our Northampton Head Office address (as shown above) or send an email to sales@bodypower.co.uk, either before your order is despatched or within seven working days of delivery of your item(s),quoting your order number.
If you cancel your order in writing after it has been shipped but not yet received or you refuse to accept the delivery, then you are responsible for all return freight charges to Bodypower Sports.
If you refuse to accept delivery of your order because it has arrived damaged you will not be charged for its return.
If you cancel your order in writing within seven working days of delivery of your item(s)it is your responsibility to return the item(s) to Bodypower Sports at your expense. You must ensure that the goods are securely packed & insured against loss or damage & the goods arrive in an as new saleable condition by a carrier that requires a signature as proof of delivery
Warranties
All products on our web site & in our catalogues are covered by a manufacturers warranty. If you are using any of the products in an environment other than in a residential house you must check to see if the product you are purchasing has a warranty for the environment you are going to use it in. For example a product with a "home use" warranty will have no warranty whatsoever if used in a Full or Light Commercial environment.
If you are unsure as to which classification of usage you require please ask & we will be happy to check if the products are suitable. No manufacturers warranty covers failure of a product if caused by unreasonable or abusive use or if the customer alters the product in any way or if the customer fails to provide reasonable & necessary care. Warranties also vary from manufacturer to manufacturer. If you require clarification of the terms for particular products we will be happy to supply these for you.
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